Marketing Operations Manager

Kitsch is a certified female- and minority-owned global beauty brand that has expanded to over 32,000 retailers across 92 countries. The Marketing Operations Manager will serve as the backbone of the marketing team, focusing on building systems, managing budgets, and ensuring smooth operations to enhance marketing effectiveness.

Responsibilities:

• Build a real operating cadence — weekly stand-ups, monthly reviews, quarterly planning — so the team runs on rhythm, not chaos
• Build and own the dashboard leadership actually uses: CAC, ROAS, LTV, repeat-purchase rate
• Own the launch calendar and keep every team ready — creative, e-commerce, retail, social — so nothing slips
• Run quarterly planning, track OKRs, and keep decisions moving to closure
• Manage the marketing budget, POs, and key vendor relationships
• Prep leadership meetings, capture decisions, and drive follow-through
• Find the recurring friction points and turn them into documented playbooks
• Connect marketing tightly with product, e-commerce, retail, and ops

Requirements:

• 4–6 years in marketing ops, growth/biz ops, or a chief-of-staff role — ideally consumer, DTC, beauty, or CPG
• Hands-on experience with a modern martech stack: email/CRM (like Klaviyo), an e-commerce platform (like Shopify), and analytics/attribution tools
• Strong spreadsheet and dashboarding skills — you build models and reports without hand-holding
• Comfortable in project management tools (Asana, monday, Trello) — and in the discipline behind them
• A track record of running complex, cross-functional projects or launches from start to finish
• Beauty, hair, or CPG experience
• Omnichannel exposure across DTC and retail (Target, Ulta, Amazon, TikTok Shop)
• SQL, GA4, or a BI/attribution tool like Looker or Northbeam
• Experience scaling ops inside a fast-growth, founder-led brand