Hands-on data center support (racking/stacking, patching, hardware replacement, cable management, server support)
Networking knowledge (Cisco routers/switches, TCP/IP, DNS, DHCP, VLANs, connectivity troubleshooting)
Proficient in Windows and Linux environments.
Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs).
Experience supporting hardware (servers, switches, laptops, RF scanners).
Familiarity with Cisco devices, MobiControl, and ServiceNow.
Working knowledge of backup systems, scripting (PowerShell, VB), and remote tools (RDP, Bomgar).
Strong problem-solving and customer service skills.
Support RF devices, printers, and workstations (Windows CE, Android, iOS, Windows).
Perform root cause analysis and resolution of server and application-related issues.
Provide first-level support for Cisco routers, switches, IP phones, and wireless access points.

Desktop Support/ IT Support

Key skills