Customer Service Specialist

TopLine Insurance is seeking a high-performing, remote Customer Service Representative who excels in a virtual environment. This role involves supporting Florida-based clientele by managing calls and emails related to insurance policies and ensuring high-quality client interactions.

Responsibilities:

• Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity
• Consistently delivers thorough, accurate, and error-free work, ensuring every client interaction and policy update meets our agency’s rigorous standards
• Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape
• Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real-time
• Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support

Requirements:

• Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license
• Minimum of 2 years of experience in a multi-carrier independent agency in Florida
• You must have a dedicated, quiet home office space with high-speed internet
• You are tech-savvy and comfortable using VOIP phone systems and cloud-based agency management software