Technical Project Manager

Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. The Project Manager plays a key role in guiding customers through successful implementation projects, focusing on building strong client partnerships and delivering high-quality outcomes.

Responsibilities:

• Lead the pursuit of implementation services for assigned clients
• Implementation, scoping and estimating
• Build client relationships
• Manage project issues/risks and client expectations and escalate as needed
• Assist in pre-sales activities for implementation services
• Assist in building best practices and benchmarks from completed projects
• Understanding in Business processes and system architecture
• Requesting appropriate resource skills required for the projects
• Manage 3-5 clients at any given time
• Provide a framework for project planning, communications, reporting and contract management
• Establish documentation and procedural standards for Deliverable Materials Prepare the initial plan and assist the customer project manager to develop appropriate level of detail
• Work with the customer project manager to address and resolve deviations from the project plan Support the development of project strategies for testing, training and knowledge transfer
• Administer the project change control procedure with the customer project manager
• Coordinate and manage the technical activities of all Laserfiche resources
• Manage progress against milestones / deliverables
• Establish issue management procedures and assist in managing project issues and risks with customer project manager
• Monitor and control Laserfiche project budget
• Establish and manage internal quality assurance process
• Work with the customer project manager to determine project team training requirements
• Develop and manage knowledge transfer strategy and plan
• Integrate with product development to address product related issues, performance tuning, etc
• Conduct regularly scheduled project status meetings (Laserfiche and customer)
• Prepare and submit status reports to the customer project manager
• Develop materials and facilitate Gate reviews and Steering Committee meetings

Requirements:

• Based in Long Beach, CA or nearby
• Bachelor's degree required
• 5+ years of project management experience
• Participated in multiple full lifecycle software implementations
• Independent thinking with keen problem-solving skills
• Ability to adapt to changing schedules and multiple work plans
• Excellent verbal, written and interpersonal skills
• Ability to learn new software quickly