VP, Product Management - Core Platform Foundations

Genesys is a leading company that empowers organizations to enhance customer and employee experiences through its AI-powered Experience Orchestration platform. The Vice President of Product Management for Core Platform Foundations will lead the product strategy and execution for foundational capabilities of Genesys Cloud, focusing on security, scalability, and intelligence to support large enterprises. This role involves collaboration with various teams and direct engagement with customers to drive adoption and improve platform capabilities.

Responsibilities:

• Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities
• Lead the evolution of Genesys Cloud platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions
• Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance
• Deliver secure, scalable, and intuitive platform experiences that simplify administration, improve customer transparency, and support large-scale and complex enterprise use cases
• Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align strategy, execution, adoption, and business outcomes
• Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption
• Establish success metrics and KPIs for platform adoption, usability, reliability, governance, operational efficiency, API health, and customer impact
• Drive consistent platform standards, reusable patterns, and governance models across Genesys Cloud to improve product velocity and customer experience
• Build, lead, mentor, and scale a high-performing product management organization focused on customer outcomes, technical excellence, and disciplined execution

Requirements:

• 15+ years of experience in enterprise software product management across SaaS, cloud platforms, or infrastructure products
• 10+ years of experience leading product managers or product leaders within complex, multi-domain portfolios
• Proven track record of delivering enterprise-scale platform capabilities with measurable customer and business impact
• Strong technical depth across APIs, identity systems, cloud architecture, microservices, and platform operations
• Experience building self-service or administrative platforms for technical users, developers, or enterprise operators
• Demonstrated ability to translate complex technical systems into clear product strategy and intuitive user experiences
• Experience supporting enterprise requirements such as governance, multi-region operations, data segmentation, and business continuity
• Strong executive communication and stakeholder alignment skills across technical and non-technical audiences
• Bachelor's degree; technical degree, MBA, or equivalent advanced experience preferred
• Experience in CCaaS, CX platforms, CRM systems, or customer journey orchestration technologies
• Familiarity with cloud platforms such as AWS and large-scale SaaS environments
• Experience with API governance, developer tooling, CI/CD workflows, and usage-based platform models
• Demonstrated application of AI-driven product strategies to improve automation, insights, and decision-making
• Understanding of emerging AI approaches such as generative AI, agentic workflows, and predictive analytics in enterprise platforms
• Ability to connect platform innovation to measurable outcomes such as adoption, retention, and operational efficiency
• Experience operating in complex, ambiguous environments with diverse stakeholder groups