Customer Service & Sales Representative

Shentel specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. As a Customer Service Representative, you will assist customers with their inquiries and sales opportunities, significantly impacting customer satisfaction and company success.

Responsibilities:

• As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value
• This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential

Requirements:

• 1+ year customer service or call center experience
• Strong communication and problem-solving skills
• Ability to navigate multiple systems and handle high call volume
• Comfortable identifying sales opportunities while supporting customers
• Self-motivated and able to work independently