Remote Customer Service Representative

Afni, Inc. is a company that has been in business since 1936, and they are seeking a Remote Customer Service Representative. The role involves handling inbound calls from customers regarding their wireless accounts and providing assistance with empathy and efficiency.

Responsibilities:

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Processing of orders
• Updating accounts
• Updating records
• Effective multitasking
• Strong attention to detail

Requirements:

• Must live in Iowa
• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency
• Process orders
• Update accounts
• Update records
• Effective multitasking
• Strong attention to detail