Business Analyst & Workflow Associate Consultant, Corporate Legal Solutions

Harbor provides expert services across strategy, legal technology, operations, and intelligence. The Associate Consultant will bridge business and technology by analyzing legal and compliance workflows, designing automation solutions, and supporting client engagements from discovery through implementation and delivery.

Responsibilities:

• Conduct interviews, research, and process observations to identify automation opportunities
• Create process maps, requirements documents, and solution designs that reflect optimized workflows
• Develop and test automated workflows using no-code or low-code platforms
• Troubleshoot workflows not meeting customer expectations
• Alter existing workflows based on changing user requirements, Serve as the voice of the user, ensuring intuitive, efficient, and delightful end-user experiences
• Provide first-line support to business and legal users of CLM platforms and legal AI tools through established support channels
• Support data-quality, reporting, testing, and administrative activities as needed
• Facilitate workshops, client presentations, and real-time problem solving
• Maintain project ownership, monitoring timelines, scope, and budget to ensure successful outcomes
• Deliver client-facing reports, proposals, and supporting documentation
• Build expertise in legal technology tools, workflow best practices, and system integrations
• Collaborate with cross-functional teams including engineers, legal professionals, and developers
• Stay ahead of legal tech trends and identify areas for innovation and growth

Requirements:

• Strong analytical and problem-solving skills, especially around processes and systems
• Ability to communicate complex ideas clearly, both verbally and in writing
• Experience creating process documentation and workflow diagrams
• Comfort translating business requirements into technical specifications or configurations
• Proficiency with productivity tools such as Excel, PowerPoint, Word, and Visio or Lucidchart
• Technical aptitude and a willingness to learn no-code or low-code platforms
• Passion for legal technology, operations, or enterprise workflow automation
• Experience working with legal departments or related functions is a plus
• Entrepreneurial mindset that is confident, adaptable, and proactive
• Willingness to work in a fast-paced, collaborative, and remote-first environment
• Bonus: familiarity with platforms like TAP, ServiceNow, Onit, Checkbox, Airtable, Malbek, or Tonkean
• Four-year undergraduate degree in business, finance, legal studies, MIS, computer science, or a similar field
• Three or more years of experience in consulting, legal operations, or process automation
• Demonstrated leadership in academic, professional, or extracurricular settings
• Relevant internships or early-stage startup experience preferred