Charm Security-Forward Deployed AI Engineer

Team8 is seeking a Forward Deployed AI Engineer to assist leading financial institutions in deploying AI agents for fraud prevention. The role involves working directly with customers to tailor AI solutions to their needs and improve operational efficiency.

Responsibilities:

• Work directly with fraud investigators, analysts, contact center teams, and executives to understand workflows and operational challenges
• Configure, customize, and optimize Charm's AI agents to match each customer's fraud operations, policies, and processes
• Build integrations with customer systems, data sources, and enterprise applications
• Rapidly prototype creative solutions for customer-specific requirements
• Analyze production usage, identify opportunities for improvement, and continuously evolve customer deployments
• Partner closely with Product and Engineering to translate customer needs into new capabilities
• Act as a trusted technical advisor throughout the customer's AI fraud transformation journey
• Travel regularly to customer sites across the United States for workshops, deployments, training, and executive sessions

Requirements:

• +4 years of experience in forward-deployed engineering, solution engineering, implementation engineering, or software engineering
• Strong software engineering skills with experience building integrations, APIs, automation, or backend systems
• Experience working with AI systems, LLMs, AI agents, or agentic workflows
• Experience working directly with enterprise customers on technical deployments or complex implementations
• Excellent communication skills with the ability to explain technical concepts to both technical and business audiences
• Ability to travel throughout the United States and Canada (approximately 25-50%)
• Experience in fraud, financial crime, cybersecurity, fintech, banking, or financial services
• Familiarity with the fraud and communication platforms' technology stack
• Startup experience or experience in fast-moving, customer-facing technical roles
• Degree in Computer Science, Engineering, or equivalent practical experience