Job Description:
3+ years of professional A/V, conference room, meeting support, or collaboration technology experience in a corporate environment preferred. Hands-on experience supporting Webex Meetings, Microsoft Teams meetings, Teams Rooms, video conferencing endpoints, microphones, cameras, displays, speakers, and integrated room control systems is strongly preferred.
Build and develop strong relationships by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner
The Corporate Events - Audio/Visual Group provides technical support for meeting spaces, collaboration technology, and live or hybrid events, helping ensure that meetings start on time, run smoothly, and deliver a consistent experience for presenters, attendees, executives, visitors, and remote participants.
The Corporate Events - Audio/Visual Group (A/V Group) current technologies supported by the A/V Group include:
• Cisco Webex Meetings, Webex-enabled conference room systems, and Webex meeting workflows
• Microsoft Teams meetings, Teams Rooms, meeting invitations, participant access, content sharing, and live meeting troubleshooting
• Hybrid meeting support, including room readiness checks, audio/video validation, remote participant experience, and escalation of technical issues
Technical support for the Conference and Training Center, corporate conference rooms, executive meeting spaces, hybrid meetings, and certain offsite events
• Perform pre-meeting checks for room systems, cameras, microphones, speakers, displays, control panels, content sharing, and network-connected conferencing equipment
• Provide real-time meeting support for presenters and attendees, including joining assistance, audio/video troubleshooting, screen sharing support, and escalation when needed
• Production and technical support for live, virtual, and hybrid multimedia events, including streaming audio and video when required
• Create, launch, monitor, and support meetings using Webex and Microsoft Teams collaboration platforms
• Assist with other A/V Group projects and tasks related to the support of the multimedia environment
• Participate in projects and initiatives which integrate with the A/V functions
