IT Help Desk

Description

At Seemplicity, we are redefining the future of cybersecurity. AI is fundamentally shifting the defender’s challenge from detection speed to remediation speed, and we are built for this new era. Our Agentic Exposure Action Platform fights AI with AI at the remediation layer, closing the gap between finding a security exposure and actually resolving it. By building autonomous AI Analysts that move beyond static rules to investigate, guide, and verify remediation across identity, cloud, and IT ecosystems, we help organizations turn overwhelming noise into autonomous, accountable action.

We're looking for an enthusiastic, service-oriented IT Help Desk to own our day-to-day IT operations: employee support, endpoints, SaaS and AI tools, and office infrastructure, all with security as a first principle.

Responsibilities

• Own day-to-day IT execution end-to-end, with technical direction from our IT & Infrastructure Manager.
• Deliver all-tier technical support to employees globally (Tel Aviv HQ and US-based remote), across our systems, endpoints, SaaS applications and AI tools.
• Own the employee lifecycle from the IT side: onboarding setup and orientation, access provisioning, off-boarding, and the automation that keeps it smooth as we scale.
• Administer Google Workspace as our IdP, including SSO/SCIM integrations across our SaaS stack.
• Administer the company's AI tooling stack: seat and license management, access provisioning, usage and spend tracking, connectors, and safe-usage guidelines.
• Manage our Mac and Windows fleets via MDM, including endpoint security posture (EDR, encryption, patching).
• Implement and maintain our role-based access model across systems, in line with least-privilege principles.
• Run asset management end-to-end: procurement, inventory, and logistics - including IT equipment for US remote employees.
• Manage the Tel Aviv office systems, IT equipment, and physical security systems.
• Support vendor and SaaS security reviews, and lead the implementation of approved solutions.
• Identify, automate, and document solutions to recurring issues - build the run-book, don't just fight fires.
• Execute against defined IT & security processes and KPIs (support SLAs, onboarding turnaround, access review completion).

Requirements

• 3 years of hands-on IT support experience: hardware, software, permissions, and network troubleshooting for employees and systems.
• Experience administering Google Workspace, or Office 365, plus MDM platforms and SaaS integrations.
• Comfortable managing both macOS and Windows environments.
• Experience automating IT workflows - scripting (bash, Python) or low-code tools (Google Apps Script, n8n, Slack workflows).
• Security-first mindset: you think about access, exposure, and attack surface by default.
• Familiarity with AI productivity tools (Claude, ChatGPT, Copilot, or similar) and enthusiasm for using AI to work smarter - bonus if you've administered them for a team.
• Excellent troubleshooting instincts - methodical, curious, and persistent.
• Strong communication and documentation habits, with the patience to make things simple for non-technical users.

Skills

• Technical problem solving.
• Super fast learner.
• Excellent and proven serviceability skills with a positive attitude "Get stuff done".
• Ability to prioritize tasks and escalate them when appropriate.