Functional and Business Analyst (Bilingual ES/EN)

Work Mode: Remote (Colombia/LATAM) · Full-time Languages: Bilingual Spanish / English (B2 minimum; C1 preferred) Start: Immediate

Turn business need into clear requirements , user stories , and Figma prototypes that the engineering team can execute. You will collaborate with clients and internal teams in Spanish and English , and support pre‑sales (demos, scoping, estimates).

Responsibilities

• Lead client discovery (interviews, workshops, process mapping) and document findings.
• Write user stories , acceptance criteria (Given/When/Then) , use cases, and PRD/SRS .
• Design wireframes and interactive prototypes in Figma for validation.
• Define scope and prioritization and maintain the backlog .
• Pre‑sales support: prepare demos/POCs, do high‑level estimates (t‑shirt sizing/story points), and contribute to proposals/SoW .
• Collaborate with Tech Lead, QA, and PM to ensure feasibility, traceability, and handoff quality .
• Communicate, present, and document in ES/EN (meetings, notes, PRDs, prototypes).

Nice to Have

• Experience in B2B SaaS , integrations (Zoho, Azure, CRM/CPaaS).
• Product analytics exposure.
• Familiarity with Zoho Projects/CRM/Desk or Zoho Creator .

Tooling

Figma/FigJam, Miro, Jira or Zoho Projects, Confluence/Notion, basic Postman, diagrams.net, etc.

• 3–5 years as Functional Analyst / Business Analyst in custom software or consulting.
• Portfolio or samples showing Figma prototypes and functional deliverables (PRD/SRS).
• Hands‑on experience writing user stories and BDD acceptance criteria .
• Process modeling and functional understanding of APIs .
• Client‑facing communication and workshop facilitation.
• Bilingual ES/EN (B2; C1 preferred) — able to lead sessions, document, and present in both languages.

• Contract: Employee.
• Compensation: Competitive, based on experience ( include salary expectation ).
• Benefits: remote work, flexible hours, learning path in AI/Zoho, career growth.