Site Reliability Engineer II

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits. They are seeking a Site Reliability Engineer II to ensure the availability, reliability, and performance of production platforms while collaborating closely with various engineering teams.

Responsibilities:

• Serve as the first responder for production incidents by identifying, triaging, and resolving issues
• Monitor and respond to alerts generated by Datadog and other monitoring platforms
• Perform initial root cause analysis and escalate incidents according to defined SLAs
• Communicate incident status and resolution updates to internal stakeholders
• Partner with senior engineers to resolve complex production issues
• Continuously monitor application health, infrastructure performance, and system availability
• Configure and optimize monitoring dashboards and alert thresholds
• Troubleshoot Kubernetes environments, including pod failures, deployment rollbacks, and log analysis
• Support containerized applications running in Kubernetes and Docker environments
• Participate in a weekday "Follow-the-Sun" production support model with global engineering teams
• Participate in an on-call rotation for critical production systems as needed
• Help maintain high availability and system uptime
• Develop automation scripts and operational tools using one or more of the following: Python, PowerShell, Bash, C#, Java
• Support CI/CD pipeline monitoring and deployment reliability
• Contribute to self-healing solutions and automation initiatives to reduce manual operational tasks
• Work closely with Software Engineers, DevSecOps, Infrastructure, and Platform teams
• Recommend improvements to monitoring, tooling, and operational processes
• Collaborate effectively with globally distributed engineering teams
• Maintain accurate documentation for incidents, troubleshooting procedures, and post-incident reviews
• Ensure operational processes align with industry security and compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST

Requirements:

• 3–5 years of experience in Site Reliability Engineering, DevOps, Infrastructure Engineering, or Production Support
• Hands-on experience with production incident response, troubleshooting, and escalation
• Experience with Datadog or similar monitoring and observability platforms
• Strong experience with Kubernetes, including monitoring, troubleshooting, and workload management
• Experience with Docker or other container technologies
• Working knowledge of SQL, MySQL, or NoSQL databases
• Ability to work effectively in high-volume, mission-critical production environments
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills
• Willingness to work weekday shifts as part of a global Follow-the-Sun support model
• Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP)
• Familiarity with CI/CD pipelines and deployment automation
• Experience with Helm Charts and Kubernetes deployments
• Knowledge of ITIL principles and Agile methodologies
• Experience supporting regulated environments such as healthcare or fintech
• Scripting or programming experience in Python, PowerShell, Bash, Java, or C#