Customer Success Manager, Forma

Autodesk is a company that creates innovative software solutions for various industries. They are seeking a strategic Forma Customer Success Manager to support high-growth customers, focusing on onboarding, adoption, and long-term growth strategies to drive customer success and retention.

Responsibilities:

• Develop a deep understanding of customer goals, priorities, and success criteria
• Create and execute success plans aligned to customer business outcomes
• Act as a trusted advisor, guiding customers on best practices and long-term strategy
• Manage a portfolio of mid-market/emerging customers using a hybrid of tech-touch and targeted high-value interactions
• Prioritize accounts based on growth potential, risk, and strategic importance
• Drive meaningful product adoption tied to customer KPIs and business outcomes
• Use data and insights to deliver proactive, outcome-oriented recommendations
• Identify and influence expansion opportunities within accounts
• Contribute to pipeline through strategic account planning
• Monitor customer health and engagement signals to proactively mitigate churn risk
• Lead renewal strategies for key accounts within the segment
• Synthesize trends and insights from the emerging/mid-market segment
• Influence Product, Marketing, and Go-To-Market strategies

Requirements:

• Develop a deep understanding of customer goals, priorities, and success criteria
• Create and execute success plans aligned to customer business outcomes
• Act as a trusted advisor, guiding customers on best practices and long-term strategy
• Manage a portfolio of mid-market/emerging customers using a hybrid of tech-touch and targeted high-value interactions
• Prioritize accounts based on growth potential, risk, and strategic importance
• Drive meaningful product adoption tied to customer KPIs and business outcomes
• Use data and insights to deliver proactive, outcome-oriented recommendations
• Identify and influence expansion opportunities within accounts
• Contribute to pipeline through strategic account planning
• Monitor customer health and engagement signals to proactively mitigate churn risk
• Lead renewal strategies for key accounts within the segment
• Synthesize trends and insights from the emerging/mid-market segment
• Influence Product, Marketing, and Go-To-Market strategies