Contact Center - CSR-1 - Customer Service Representative 1

Wellcove is the nation’s leading full-service senior market solutions provider focusing on long-term care and Medicare Supplement plans. The role involves providing customer service in a call center environment by responding to inquiries from policyholders and others regarding insurance policies.

Responsibilities:

• Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies
• Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards
• Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal
• Maintains working knowledge base of all company products and services
• Complying with company regulations regarding Privacy, confidentiality, and private health information
• Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution
• Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary
• Ability and Flexibility to work various shifts as required
• Able to type speed of 30 wpm with 95% accuracy rate

Requirements:

• High school diploma or general education degree (GED)
• Six months related call center experience and/or training
• Ability to type speed of 30 wpm with 95% accuracy rate
• Collaborative team spirit
• Accountable and able to work remotely and independently
• Able to pass background screening and drug tests pre and post hire – includes THC
• Verification of high school, GED, or college diploma upon request
• Timely responses from three professional references
• Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter
• Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes
• Associate's degree
• Experience with Long Term Care Insurance preferable in a Call Center setting
• 2 years related call center and customer service experience