Site Reliability Engineer/L3 Support

SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. They are seeking a Site Reliability Engineer to ensure the operational health and reliability of their FedRAMP High cloud platform while working closely with engineering teams to enhance service reliability and scalability.

Responsibilities:

• Monitor the health, availability, performance, and security of production services
• Proactively identify emerging issues using telemetry, logs, metrics, and distributed tracing
• Investigate, troubleshoot, and resolve complex production incidents across application and infrastructure layers
• Act as the L3 escalation point for operational issues that cannot be resolved by L1 or L2 support
• Participate in an on-call rotation for critical production incidents
• Lead incident response activities, including coordination, communication, and post-incident reviews
• Perform root cause analysis and ensure corrective actions are implemented to prevent recurrence
• Develop and maintain operational runbooks, dashboards, alerts, and standard operating procedures
• Improve platform observability by enhancing monitoring, alerting, dashboards, and service-level indicators
• Work closely with software engineering teams to improve service reliability, scalability, and resilience
• Identify opportunities to automate operational tasks and eliminate repetitive manual work
• Support production deployments, infrastructure changes, and maintenance activities
• Assist with disaster recovery exercises, resilience testing, and operational readiness reviews
• Ensure operational activities comply with FedRAMP High security and compliance requirements
• Contribute to continuous improvement initiatives across reliability, performance, and operational excellence

Requirements:

• U.S. Citizenship (required)
• 3–6 years of experience in Site Reliability Engineering, Production Engineering, DevOps, Platform Engineering, or a senior production support role
• Experience supporting mission-critical cloud-based production systems
• Strong understanding of Linux operating systems and networking fundamentals
• Experience troubleshooting distributed applications running in Kubernetes
• Experience with public cloud platforms, preferably AWS
• Experience with infrastructure as code and configuration management
• Strong scripting or programming skills (e.g. Python, Bash, PowerShell, Go, or similar)
• Experience using monitoring and observability platforms such as Prometheus, Grafana, CloudWatch, Datadog, Splunk, or OpenTelemetry
• Experience analysing application logs, metrics, and traces to diagnose production issues
• Understanding of incident management, problem management, and root cause analysis
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication skills
• Experience supporting systems operating under FedRAMP High, DoD IL5/IL6, or similar regulated environments
• Experience with Kubernetes in production
• Experience with AWS services including EKS, RDS, IAM, CloudWatch, Route 53, VPC networking, and AWS Backup
• Experience with CI/CD pipelines and deployment automation
• Knowledge of service mesh technologies such as Istio
• Familiarity with security best practices including IAM, least privilege, vulnerability management, and compliance monitoring
• Experience with PagerDuty, Jira Service Management, or similar incident management platforms
• AWS certification (Associate or Professional) is desirable