Business Analyst

Clevanoo LLC is seeking a Business Analyst to support the SNAP-E program, which focuses on advancing ServiceNow AI, automation, and digital workflow capabilities. The role involves gathering requirements, documenting processes, and collaborating with various teams to ensure successful project delivery.

Responsibilities:

• Lead requirements gathering workshops and stakeholder interviews
• Document business requirements, process flows, use cases, functional specifications, and user stories
• Analyze current-state and future-state business processes
• Partner with ServiceNow developers, architects, and governance teams to ensure requirements are clearly understood
• Facilitate backlog grooming, prioritization, and sprint planning activities
• Support implementation of AI, automation, and workflow solutions within the ServiceNow platform
• Coordinate User Acceptance Testing (UAT) activities and business validation
• Track project risks, dependencies, issues, and action items
• Support change management, adoption, and communication activities
• Maintain project documentation and knowledge transfer artifacts

Requirements:

• 5+ years of Business Analyst experience supporting enterprise technology initiatives
• Strong experience with Agile and Scrum methodologies
• Expertise in business process analysis and requirements management
• Experience writing user stories and acceptance criteria
• Excellent communication, facilitation, and stakeholder management skills
• Strong analytical and problem-solving abilities
• Experience with ServiceNow platform initiatives
• Experience supporting AI, automation, or digital transformation programs
• CBAP, PMI-PBA, or equivalent Business Analysis certification
• Utility or energy industry experience preferred