Customer Service Travel Agent

Hello Sunshine Travels is seeking a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

Responsibilities:

• Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
• Provide clear, friendly communication via phone, email, and social platforms
• Research destinations, pricing, promotions, and travel requirements
• Manage bookings, changes, cancellations, and travel documentation
• Resolve client concerns with professionalism and care
• Build long-term relationships that turn travelers into repeat clients

Requirements:

• Strong customer service and communication skills
• Organized, self-motivated, and comfortable working independently
• Passion for travel and helping others
• Ability to multitask and pay attention to details
• Willingness to learn and stay updated on travel trends
• Sales or hospitality experience is a plus (but not required)