Operations Manager

OVERVIEW

As the Operations Manager, you'll play a vital role in leading our fantastic operations team, all focused on the same value stream to build a world-class operation. Your responsibilities will include managing inbound and pick/pack operations, overseeing outbound shipments, and maintaining inventory. You'll also be the champion for continuous improvement, fostering a lean culture that values our inventory, our people, and our processes.

RESPONSIBILITIES  

• Ensure we meet client SLA agreements and site-specific quality and fulfillment targets.
• Develop and manage daily operational strategies to keep our campus safe and productive.
• Support and nurture the growth of your direct reports.
• Take full responsibility for client operations during your work week, including 2nd shift and weekend/donut shifts when necessary.
• Lead our Individual Performance Management program in your area.
• Plan, prioritize, and communicate shift directives to guarantee efficiency, accuracy, and quality.
• Engage with clients on operational topics to ensure smooth communication.
• Oversee all aspects of quality assurance, including setting metrics, applying industry best practices, and developing new tools and processes to meet quality goals.
• Provide performance evaluations and constructive feedback to your direct reports, including salaried management members.
• Encourage and promote a culture of continuous improvement within the value stream.
• Drive productivity and improvements in line with our KPIs.
• Take ownership of lean process improvement and CI initiatives.
• Organize and manage all necessary resources to enhance safety, quality, customer service, and cost efficiency.
• Ensure all training and skills development programs, along with Standard Operating Procedures (SOPs) within the value stream, are current and maintained.
• Foster a culture of high accountability, engagement, and associate empowerment.
• Manage relationships with on-site seasonal staffing representatives and keep the director of operations informed about seasonal labor needs.
• Handle budget management for the value stream.
• Perform any other duties assigned by your supervisor or manager.

QUALIFICATIONS

• Bachelor’s degree is strongly preferred; a HS Degree or GED is required.
• Experience with process improvement ideologies, such as LEAN, Six Sigma, or similar; Six Sigma certification is a plus!
• At least 2 years of progressive operations experience in a managerial role.
• Experience leading teams of up to 100 associates.
• A proven track record in driving productivity improvements through continuous improvement efforts.
• Execution-focused and performance-oriented.
• Adaptability is key!
• Excellent communication skills.
• Strong motivational abilities to inspire your team.
• Understanding of internal customer requirements.
• A collaborative spirit to drive performance.
• Ability to analyze data for defect identification and root cause analysis.
• Recognize process opportunities that foster growth.
• Strong verbal and written communication skills.
• Capability to establish or enhance quality control procedures.
• Must demonstrate a willingness to learn all operational functions.
• Ability to coach, mentor, and motivate your direct reports.
• Strong influencing skills to collaborate with peers and upper management.
• Proficiency in Microsoft Office, especially Excel.
• Intermediate math skills are a must.