Customer Service Representative

DebtWave Credit Counseling, Inc. is a nonprofit organization that has been assisting consumers with credit card debt since 2001. The Customer Service Representative will be the main point of contact for clients in the Debt Management Program, providing exceptional service and support to help clients manage their accounts.

Responsibilities:

• Serve as the main point of contact for existing clients enrolled in our Debt Management Program
• Take approximately 30-40 inbound calls daily. Make approximately 20-30 outbound calls daily
• Maintain existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc
• Welcome clients to the program with a introduction call that includes walking them through their online dashboard
• Communicate with creditors as needed on behalf of the client

Requirements:

• 1-2 years Customer Service Experience
• Empathy and willingness to assist consumers in experiencing a financial hardship
• High level of computer skills; typing, ability to learn new software, using multiple programs at once
• Excellent verbal and written skills
• Must be detail oriented and organized
• Must enjoy working in call center environment
• Highly resourceful and adaptable to changing needs of the business
• Monday Thru Friday only
• A stellar work ethic including a record of punctuality and good attendance
• High School Diploma required
• Bilingual in Spanish/English strongly preferred but not required