Accounts Payable, Tier 1 Customer Service Lead (Hybrid Puerto Rico)

RTX is the world's largest aerospace and defense company, seeking an Accounts Payable Customer Service Lead for their Enterprise Services Accounts Payable team in Santa Isabel, Puerto Rico. The role involves leading the Tier 1 Customer Service team, coordinating with other teams, and managing accounts payable inquiries to ensure timely and accurate responses.

Responsibilities:

• Lead the Accounts Payable US Hub Tier 1 Customer Service team, fostering a culture of accountability, collaboration and continuous improvement
• Coordinate closely with the US Hub Tier 2 team to ensure end to end process flow
• Partner with AP non US hubs to share best practices, lessons learned and process harmonization
• Research and respond to accounts payable inquiries, such as invoice status and other invoice related issues
• Act as a key escalation point for the Tier 1 team
• Partner with the US hub Puerto Rico AP invoice processing team to drive invoice corrections and other continuous improvement opportunities
• Manage team output and ensuring key metrics are met

Requirements:

• This position typically requires a bachelor's degree in Finance, Accounting, Business or related field and a minimum of 5 years or relevant experience or an Advance degree and 3 years of relevant experience
• Bilingual proficiency in English and Spanish (written and verbal) is required to effectively communicate with stakeholders in both languages and perform the essential functions of the role
• Must be a self-starter who can work well within various situations (from well-defined to unstructured) and proactively identify business improvement areas
• Strong customer service and compliance mindset
• Proficiency and experience with Accounts Payable tools and software, including various ERP systems
• Experience and ability to coordinate with cross functional teams and interact at all levels in the organization