Senior Business Systems Analyst

Empower is a financial services company focused on helping customers achieve financial freedom. The Senior Business Systems Analyst will drive requirements and design for complex authentication and identity management software systems, documenting APIs, front-end applications, workflows, and technical solutions while partnering with stakeholders, architects, developers, and product teams.

Responsibilities:

• Gather and document business and technical requirements in an Agile environment, translating them into clear, well-defined user stories
• Write detailed API requirements — request/response structures, data mappings, error handling, and integration workflows — for Java/Spring Boot services
• Define front-end requirements for React-based web applications, collaborating with a separate design team to align on user experience
• Create flow diagrams, sequence diagrams, and technical documentation for authentication and identity management flows
• Work with tech leads and architects to break down complex technical stories and validate solution designs
• Partner with the value stream owner and product stakeholders to ensure requirements align with business objectives
• Analyze existing systems and processes to identify improvement opportunities
• Conduct impact analysis and help troubleshoot issues during implementation
• Mentor junior and mid-level analysts and provide technical guidance

Requirements:

• Applicants must be authorized to work for any employer in the U.S
• 5+ years of experience as a Business Systems Analyst or equivalent technology industry background
• Proficient at identifying and solving business problems through innovative and practical solutions
• Effective communication skills to convey technical information in a clear manner to all levels
• Experienced in collecting, documenting, and managing system requirements from stakeholders
• Deep understanding of highly complex multi-platform applications and systems
• Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications
• Proficient at managing tasks, timelines, and resources effectively to ensure successful project delivery
• Ability to be flexible and adaptable to changes in project scope, requirements, or technological advancements
• 5+ years of experience as a Business Systems Analyst or similar role in software development
• Experience working with RESTful APIs, including integration patterns, API documentation, and tools like Postman
• Proven ability to write user stories for web-based applications, covering both front-end UI and back-end API layers
• Familiarity with Jira, Confluence, and Figma as part of an Agile workflow
• Strong communication skills — able to bridge business stakeholders and technical teams effectively
• Experience documenting system requirements, workflows, and specifications
• Understanding of multi-platform application architectures and system integrations
• Ability to manage competing priorities and adapt to evolving requirements
• Experience with authentication, identity management, or security-related systems (SSO, OAuth, MFA)
• Background in financial services, particularly defined contribution or retail investment platforms
• SQL proficiency for data analysis and requirements validation
• Understanding of web accessibility standards (ADA/WCAG)
• Experience writing acceptance criteria or BDD-style specifications
• Prior experience as a QA engineer, developer, or in another hands-on Agile team role
• Production support or troubleshooting background