Customer Service Representative (Work From Home) Oklahoma City, OK

Consumer Cellular is a wireless provider that specializes in serving Americans 50 and older. They are seeking a Customer Service Representative to provide exceptional service to customers, troubleshoot technology issues, and maintain a positive and organized work environment.

Responsibilities:

• Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA
• Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues
• Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently
• Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents

Requirements:

• A high school diploma or equivalent is required
• At least 6 months of customer service experience
• Basic computer skills (general typing, use of common software applications, and ability to navigate the internet)
• Internet Connection – You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS
• Distraction-Free Workplace – You will need to provide an office setting in your home
• While you work from home, you must be within 50 miles of a CCI facility
• Remote customer service experience preferred