Salesforce Business Analyst

ACS Auto Club Services, Inc. is hiring a Salesforce Business Analyst to gather requirements, configure, maintain, and support Salesforce solutions. The role works with business stakeholders and development and testing teams to align Salesforce functionality with business needs and support deployment.

Responsibilities:

• The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs
• Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality
• Gather, refine and drive requirements
• Building business stakeholder relationship
• Uncovering needs through flow diagrams
• Facilitate requirements working sessions
• Relaying and clarifying requirements for the development and testing teams
• Prepare and/or review test cases
• Provide Training for pre and post deployment
• Maintain a healthy refined backlog
• Participate in Agile Ceremonies

Requirements:

• A bachelor's degree in Business Administration, Information Systems, or related field, or equivalent work experience
• 2+ years experience in Salesforce as an Administrator or Business Analyst
• Knowledge of Sales and Service processes in Salesforce
• Strong analytical and problem-solving skills
• Good written and verbal communication and interpersonal skills
• Ability to work both independently and collaboratively in a team environment
• Ability to pivot in a fast-paced environment
• Understanding and Agile mindset
• Certified as Salesforce Administrator preferred