Business Analyst, Appraisal Operations

Clear Capital operates in the real estate valuation industry. The Business Analyst supports the CX Operations Group through analytical insights, process optimization, requirements gathering, project management, reporting, and development of scalable operational solutions.

Responsibilities:

• Lead requirements gathering by facilitating stakeholder sessions to elicit, analyze, and document operational needs
• Define project scope and business objectives to ensure alignment with long-term strategy
• Validate delivered solutions against business needs through user story creation and acceptance criteria
• Provide analytical support to teams engaged in ongoing performance improvement initiatives
• Weekly internal reporting: Performance, financials and escalations
• On-demand customer requests for custom analysis
• Coverage analysis of appraiser and broker panels
• Provide Analyst support to CX Organization to build accurate and robust business justifications for system enhancement requests, analyze performance trends
• Building dashboards and reports using tools like google sheets, google slides and quicksight
• Effectively communicate analysis, data and recommendations to senior leadership and other CX stakeholders

Requirements:

• 2-4 years of experience as a Junior Analyst, QA Analyst, Data Analyst, or Operations Associate; demonstrated exposure to project support, documentation, and reporting
• Strong data analysis skills
• Excellent verbal and written communication skills
• Proven ability in influencing cross-functional stakeholders and guiding project direction
• Demonstrated strong work ethic
• Excellent organizational and project management skills
• Strong analytical and critical-thinking skills to create data with little direction
• Demonstrated ability to manage through change and adapt to a changing environment
• Strong history of mentoring and developing employees
• Ability to operate with a high degree of autonomy while managing multiple complex projects
• Microsoft/Google Experience
• Deep Excel/Sheets Experience to perform helpful analysis for the business
• P&L experience
• Strong business acumen