Epic Business Systems Analyst-Patient Access

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization. They are seeking an experienced Epic Business Systems Analyst – Patient Access to support the operational and technical needs of a healthcare organization utilizing the Epic platform.

Responsibilities:

• Serve as a liaison between operational stakeholders and the Information Systems Department to ensure business needs are effectively represented
• Support the ongoing operations, optimization, and enhancement of assigned Epic applications
• Analyze business processes, workflows, and system requirements to identify opportunities for improvement
• Collaborate with operational leaders, end users, application teams, and technical resources to understand business needs and develop effective solutions
• Participate in requirements gathering, workflow analysis, system design, testing, issue resolution, and implementation activities
• Evaluate the impact of Epic system changes on existing workflows and downstream processes
• Assist with troubleshooting application and workflow issues and coordinate appropriate resolution
• Support testing activities, including test planning, execution, validation, and documentation
• Provide recommendations regarding system functionality, workflow optimization, and process improvement
• Maintain appropriate documentation related to requirements, workflows, system changes, testing, and operational processes
• Support Epic upgrades, enhancements, implementations, and other system initiatives as assigned
• Participate in meetings with business and technical stakeholders and communicate project status, risks, issues, and recommendations
• Ensure solutions support organizational objectives, operational efficiency, and a positive end-user experience

Requirements:

• Bachelor's degree and five (5) years of IT work experience; OR
• Three (3) years of work experience in business analysis within a hospital or healthcare organization; OR
• High school diploma or GED and nine (9) years of IT work experience
• Epic certification in at least one of the following applications: Prelude, Cadence, Grand Central, or Referrals
• Experience working with healthcare information systems and business/operational stakeholders
• Strong analytical, problem-solving, communication, and organizational skills
• Ability to translate operational requirements into effective technology solutions
• Experience with Community Connect Epic Patient Access build
• Experience supporting Epic Patient Access workflows within a hospital or health system environment
• Experience with multiple Epic Patient Access applications
• Experience working within complex healthcare IT environments and cross-functional teams
• Experience with Epic implementations, optimization, upgrades, or system enhancements
• Strong understanding of patient access workflows and the relationship between operational processes and Epic system functionality