Lead Product Designer (LMTS) - Qualified, AI Products

Salesforce is an AI CRM company building AI-powered products and agentic experiences for customer success. The Lead Product Designer will shape Piper, an autonomous AI SDR, designing its reasoning interface, personality and goal controls, as well as its live chat and video presence. The role involves prototyping with code and AI tools, collaborating directly with engineering and machine learning, and owning design decisions from problem definition through launch.

Responsibilities:

• The first surface is Piper’s brain: how Piper understands a lead, forms a plan, and explains its reasoning. You'll design the interface for shaping its personality, goals, and objection handling. Not a settings panel. Something closer to a thinking partner you can tune
• The second is Piper's live presence, the chat and video experience where the AI is the rep. The work is in the details: the micro-interactions, latency handling, turn-taking, and tone that make it feel credible instead of uncanny
• You prototype in code or with AI tools, not just Figma
• You're faster with agents than most designers are without them
• You ship design decisions, not just document them

Requirements:

• 6+ years of product design, with at least 2 years on AI or conversational experiences
• You understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly
• Fluent in AI tooling as a core part of how you work, not an experiment
• Strong visual and interaction craft. You have taste
• Comfortable without a detailed brief. You define the problem alongside the solution
• Works directly with eng and ML. No handoff culture here
• Voice, video, or real-time communication design background
• Familiarity with enterprise sales or CRM workflows
• Experience designing multi-step autonomous workflows