Account Manager - Sales Ops

USA TODAY Co., Inc. is a diversified media company dedicated to empowering and enriching communities. They are seeking a dynamic and results-driven Account Manager to support their National Sales team by retaining and expanding revenue from existing clients while onboarding and developing new accounts.

Responsibilities:

• Partner with sales on incoming RFPs and proposals, to ensure we are meeting client objectives - collaborating with various cross-company teams to develop the best advertising solutions as needed
• Successfully manage and support account base and new business as the day-to-day contact for accounts
• Provide a high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues
• Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability
• Independently manage all post-sale activity to ensure customer satisfaction is achieved and to prevent under-delivery – this includes booking, trafficking, delivery reporting, optimizations and assistance in resolution of billing discrepancies
• Project management of internal creative builds and sponsorship/custom programs – working as a liaison between client/creative agency and internal teams towards successful execution
• Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations
• Support programmatic sales team and serve as a resource for the National Sales and Account Management team, as it relates to our programmatic business and initiatives
• Participate in project work as directed by supervisor
• Engage in ongoing development and growth: - Product value propositions - Setting up complex programs for success - Analyzing data/metrics - Developing comprehensive performance reports - Upselling and driving incremental revenue

Requirements:

• Experience in Excel with strong analytical skills: must have a demonstrated track record of excellence in analytics, either via past work experience and / or successful completion of analytic coursework
• Demonstrated organizational skills with a strong emphasis on quality assurance, process optimization, and the ability to effectively prioritize tasks and client needs
• A team player, willing and able to collaborate with a diverse and dynamic team
• Ability to work fast paced, high-pressured, dynamic environment, with tight deadlines
• Professional maturity, integrity, discipline and a positive attitude
• Demonstrated ability to think outside the box and take initiative to solve problems as they arise
• Extensive working experience with online media sales and responding to RFPs in collaboration with others
• Programmatic: familiarity and experience working in DV360, AdX, Rubicon, Pubmatic, GAM, etc
• Troubleshooting and management of deal health, etc
• College education
• 2-3 years working experience in digital media advertising
• 2-3 years previous work experience working with sales personnel
• Skills: Microsoft Office (Outlook, Word, Excel and Power)