Manager, Product I - VXRetail (Must have Utility background to qualify)

VertexOne is the recognized leader in SaaS platforms for utilities across North America, dedicated to enhancing customer service experiences. The Product Manager for VXretail will manage product lifecycle and drive initiatives for a sophisticated enterprise platform, ensuring high-quality deliverables and collaborating closely with cross-functional teams.

Responsibilities:

• Own the roadmap backlog, prioritization, and delivery for product domains within VXretail
• Write clear, testable, and complete user stories and acceptance criteria that Engineering and QA can execute against without rework
• Lead and contribute to refinement, 3 Amigos, sprint planning, and release coordination; partner with Engineering to sequence work and ground timelines in realistic estimates and confidence
• Decompose market problems and strategic roadmap items into well-scoped epics and stories
• Conduct discovery with clients, Customer Success, and internal stakeholders; synthesize feedback into prioritized, outcome-driven requirements
• Triage and route incoming requests appropriately — distinguishing small defects and enhancements from feasibility-grade initiatives that require strategic alignment
• Partner with go-to-market and Customer Success to support launches, enablement, and customer communication
• Bring assessments and recommendations, not open questions — operate with agency and own decisions within your domain

Requirements:

• Exposure to retail energy, utilities, or energy billing — e.g., deregulated retail energy markets, ISO/RTO settlement (such as ERCOT), EDI transactions (814 / 867 / 820 / 824), rate structures, or billing operations
• Bachelor's degree in Business, Computer Science, Engineering or a related field, or equivalent work experience
• 2+ years of product management experience, preferably in B2B SaaS or enterprise software
• Fluency with the software development lifecycle — able to write build-ready requirements and partner credibly with engineering
• Proven ability deliver results across cross-functional teams independently
• Strong command of Agile methodologies and product/delivery tools (e.g., Jira, Confluence, Aha!, Claude Design)
• Experience translating complex or technical domain logic into clear requirements
• Excellent communication, collaboration, and stakeholder management skills
• Fluency with commercial & industrial (C&I) billing or other high-complexity, low-volume billing relationships — a strong plus, as it aligns with where the platform is growing
• Experience modernizing or productizing legacy enterprise software, or interest in AI/agentic workflows applied to enterprise SaaS
• Background in implementation, solution architecture, or business analysis that informs strong product judgment