Director of Product Management

Augintel is a company focused on improving child welfare through innovative SaaS solutions that leverage artificial intelligence and natural language processing. The Director of Product Management will be responsible for aligning the company's strategy with product direction, ensuring effective execution, and leading the development of a cohesive product roadmap to meet customer needs and drive business growth.

Responsibilities:

• Translate annual strategic product objectives into measurable quarterly execution
• Lead company-wide planning processes, including annual planning, quarterly business reviews, and operating reviews
• Establish and maintain a consistent cadence of product and go-to-market execution and accountability across the organization
• Monitor progress against company objectives and proactively identify execution risks
• Own Augintel’s product strategy in partnership with the CEO, Engineering, Revenue, Marketing and Customer Impact
• Translate CEO vision and market insight into a cohesive 12–36 month product roadmap
• Balance near-term customer commitments with long-term strategic product investments
• Ensure roadmap decisions are grounded in customer value, commercial potential, technical feasibility, strategic importance, and time-to-market
• Establish clear prioritization frameworks that guide what Augintel starts, stops, accelerates, or deprioritizes
• Elevate product discovery, customer understanding, design discipline, experimentation, and product decision-making across the company
• Represent Product at the executive and board level with clarity, structure, and strategic insight
• Facilitate product alignment on priorities, trade-offs, and resource allocation
• Drive resolution of cross-functional issues that impede execution
• Foster a culture of transparency, constructive debate, and shared ownership
• Partner with executive leadership to balance customer commitments, innovation initiatives, and operational investments
• Establish frameworks for prioritization and governance
• Ensure product investment decisions align with strategic objectives, customer value, and financial outcomes
• Drive disciplined decision-making around what the organization starts, stops, accelerates, or deprioritizes
• Partner with Revenue, Marketing and Customer Success leaders to improve the efficiency and effectiveness of the commercial engine
• Partner with Customer Success Team to identify opportunities to accelerate time-to-value, improve expansion outcomes, and increase customer retention
• Partner with Customer Success, Revenue and Marketing to ensure customer insights, adoption trends, and implementation learnings inform company strategy, product priorities, and operational improvements
• Support enterprise deal strategy where cross-functional leadership is required
• Design and evolve product operating mechanisms appropriate for the company's stage of growth
• Clarify product and roadmap related decision rights, ownership models, and escalation paths
• Develop scalable product management processes that increase organizational effectiveness without introducing unnecessary bureaucracy
• Define and monitor the critical metrics that drive performance
• Use data to identify emerging risks and opportunities
• Ensure the organization focuses on outcomes rather than activity
• Act as a trusted thought partner to the CEO
• Drive follow-through on strategic product initiatives and board commitments
• Prepare materials and insights related to product, roadmap and the market for executive and board discussions

Requirements:

• Ability to support customers across multiple time zones is required
• Experience in leading company-wide planning processes, including annual planning, quarterly business reviews, and operating reviews
• Proven ability to translate annual strategic product objectives into measurable quarterly execution
• Experience in establishing and maintaining a consistent cadence of product and go-to-market execution and accountability across the organization
• Ability to monitor progress against company objectives and proactively identify execution risks
• Experience in owning product strategy in partnership with executive leadership
• Ability to translate CEO vision and market insight into a cohesive 12–36 month product roadmap
• Experience in balancing near-term customer commitments with long-term strategic product investments
• Ability to ensure roadmap decisions are grounded in customer value, commercial potential, technical feasibility, strategic importance, and time-to-market
• Experience in establishing clear prioritization frameworks that guide product decisions
• Ability to elevate product discovery, customer understanding, design discipline, experimentation, and product decision-making across the company
• Experience in representing Product at the executive and board level with clarity, structure, and strategic insight
• Ability to facilitate product alignment on priorities, trade-offs, and resource allocation
• Experience in driving resolution of cross-functional issues that impede execution
• Ability to foster a culture of transparency, constructive debate, and shared ownership
• Experience in partnering with executive leadership to balance customer commitments, innovation initiatives, and operational investments
• Ability to establish frameworks for prioritization and governance
• Experience in ensuring product investment decisions align with strategic objectives, customer value, and financial outcomes
• Ability to drive disciplined decision-making around what the organization starts, stops, accelerates, or deprioritizes
• Experience in partnering with Revenue, Marketing and Customer Success leaders to improve the efficiency and effectiveness of the commercial engine
• Ability to identify opportunities to accelerate time-to-value, improve expansion outcomes, and increase customer retention
• Experience in ensuring customer insights, adoption trends, and implementation learnings inform company strategy, product priorities, and operational improvements
• Ability to support enterprise deal strategy where cross-functional leadership is required
• Experience in designing and evolving product operating mechanisms appropriate for the company's stage of growth
• Ability to clarify product and roadmap related decision rights, ownership models, and escalation paths
• Experience in developing scalable product management processes that increase organizational effectiveness without introducing unnecessary bureaucracy
• Ability to define and monitor the critical metrics that drive performance
• Experience in using data to identify emerging risks and opportunities
• Ability to ensure the organization focuses on outcomes rather than activity
• Experience in acting as a trusted thought partner to the CEO
• Ability to drive follow-through on strategic product initiatives and board commitments
• Experience in preparing materials and insights related to product, roadmap and the market for executive and board discussions