Customer Development Manager

Yamamotoyama U.S.A. hires a Customer Development Manager to accelerate profitable growth, expand market share, and strengthen retail customer partnerships across Grocery, Mass, Club, and Natural channels. The role develops customer strategies and business plans, manages sales forecasting and trade investment, and coordinates with internal teams, brokers, and retail customers to execute growth plans for the Stash and UJIDO brands.

Responsibilities:

• Drive gross sales, profit delivery, and trade spend optimization for Grocery, Mass, Club, and Natural accounts
• Develop and execute joint business plans with strategic customers to drive distribution, velocity, and category growth
• Leverage TPM tools to manage forecasting, trade spend, promotions, and scenario planning with rigor and accuracy
• Partner with Trade Strategy, Analytics, Marketing, and Operations to align pricing, promotion, assortment, and execution plans
• Direct broker activity with clear priorities, performance expectations, and accountability for in-store and customer execution
• Perform other duties as needed and directed by management
• Assists with special projects as assigned
• Provides backup support to other departments during peak periods

Requirements:

• Proficiency in TPM (Trade Promotion Management) tools, CRM platforms, and retail analytics software (e.g., Nielsen, SPINS, IRI)
• Advanced skills in Microsoft Excel and PowerPoint for customer presentations and data analysis
• Demonstrated strategic influence and commercial acumen with the ability to balance revenue growth, margin, and trade efficiency
• Strong analytical decision-making skills; ability to build trusted executive-level relationships with key retail and broker partners
• Cross-functional collaboration skills with a track record of turning strategy into measurable results
• Bachelor's degree in business, Marketing, or related field required
• 5+ years of progressive CPG sales experience in Grocery, Mass, Club, or Natural channels
• Experience managing broker networks and leading joint business planning with major retail accounts is strongly preferred