Business Analysis Manager

Cisco is hiring a Business Analysis Manager for its Go To Market IT team, which is transforming the Cisco.com digital customer experience. The role leads data-driven analysis, strategic prioritization, requirements and value-case development, and cross-functional collaboration to align product delivery with business goals and user needs.

Responsibilities:

• Business Intelligence & Analytics: Lead data-backed decision-making. Analyze multi-dimensional datasets to determine key drivers and substantiate strategic recommendations
• Strategic Prioritization: Lead the development of multi-quarter prioritization plans. Evaluate trade-offs involving cost, complexity, and customer impact to ensure that all Epics and Capabilities remain tightly aligned with the product portfolio strategy
• Operational Optimization: Model business processes and data flows to identify systemic inefficiencies. Propose and drive improvements that elevate system performance and business agility
• Multi-functional Influence: Create shared understanding between leadership, product teams, and customers to navigate complex business opportunities and issues
• Consultative Requirements Engineering: Partner with SMEs to define complex business requirements and Use Cases. You will translate these into detailed Functional Requirements that ensure solutions solve underlying business problems rather than just implementing features
• Value Case Development: Assist business functions in building robust business/value cases for central initiatives, ensuring that every project is tied to a measurable, high-value outcome
• User-Centric Delivery: Own the Features and User Stories that serve as the join strategic capabilities and end-user needs. You will ensure these are refined and prioritized to reflect the "Voice of the User" through the entire delivery cycle
• Customer Liaison: Implement proactive methods for soliciting customer input. Communicate insights, influence decision-making, and represent the user perspective throughout the product lifecycle
• Knowledge Leadership: Serve as a subject matter expert; facilitate coaching forums and councils to elevate the collective technical and discernment of the organization
• Requirement Lifecycle Management: Oversee the integrity of Product Backlog Items, ensuring that all documentation is accurate and reflects current strategic intent
• Outcome Validation: Ensure final work align with the original business problems identified in the BOD/PRD, bridging the gap between design, technical execution, and user reality
• Collaborates regularly with peers or external and internal partners
• Typically interacts with high-level Individual Contributors, Managers, and may do some client interfacing
• Manages team projects with other team members and may participate in multi-functional projects
• Decisions impact the quality, efficiency and effectiveness of own team; may impact closely- related teams through quality of output and service provided
• Understands key business drivers and uses this understanding to accomplish work
• Adopts and implements business and process improvements
• Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward
• Performs data analysis and generates reports using specialized domain knowledge and developed business expertise
• Identifies data anomalies and provides recommendations on additional data needed to support analytics
• Analyzes, identifies and evaluates trends and patterns in dataset and makes decisions within general parameters under broad supervision
• Develops and leads business analysis programs, initiatives and activities
• Communicates moderately- complex concepts and interacts with others to inform and direct action
• Acts as a resource in business analysis tasks for less- experienced team members and colleagues
• Collaborates regularly with peers or external and internal partners
• Typically interacts with high-level Individual Contributors, Managers, and may do some client interfacing
• Manages team projects with other team members and may participate in multi-functional projects

Requirements:

• Bachelor's degree in business administration, information technology, or related area
• A track record of leading multiple programs and/or medium or large functional teams
• Typically requires 8+ years working experience in a combination of business or IT consulting, business operations or integration role, and operations management roles
• Deep expertise in two or more business capability domains (e.g. Order management, Compensation, Sales Performance Management, Distribution Compensation, Reporting) but fluency in all business capability domains
• Knowledge in product management disciplines (Product management, process improvement, change management, systems management, etc.) with practical experience in handling operations
• Expertise in most business architecture areas, including business process design and governance
• Ability to drive organization-wide change, driven by significant, innovative ideas
• Ability to explore AI practices and tools to bring efficiency in daily activities for self, team and the customers
• Ability to experiment with new AI ideas for the supported products which could bring positive user experience and business growth
• Project implementation skills, including project portfolio management, planning, reporting, and directing the work of others across multiple implementation projects concurrently
• Fluency in two or more technology domains (network/infrastructure, data, applications / middleware) is desirable