Senior Veeva CRM Business Analyst - Remote, United States

Slipstream Life Sciences is a company that provides managed IT solutions for emerging pharma and biotech organizations. They are seeking a Senior Veeva CRM Business Analyst to work directly with clients, understand their business needs, and design scalable CRM solutions for successful Veeva CRM implementations.

Responsibilities:

• Partner with business stakeholders to understand their goals, challenges, and business processes
• Lead requirements gathering workshops and translate business needs into clear functional requirements and user stories
• Design future-state business processes and recommend best practices using Veeva CRM
• Collaborate with Solution Architects, Configuration Consultants, and Developers to deliver scalable, high-quality solutions
• Create business requirements, process flows, functional specifications, and other project documentation
• Support solution design across Veeva CRM capabilities such as Call Reporting, CLM, Approved Email, Engage, Events, MyInsights, Sampling, Medical CRM, and Align
• Analyze business data, KPIs, and operational metrics to identify opportunities for process improvement
• Plan and facilitate User Acceptance Testing (UAT), including creating test scripts, coordinating testing activities, managing defects, and obtaining business sign-off
• Work closely with Project Managers to manage scope, prioritize requirements, resolve issues, and support project delivery
• Assist with data migration validation, integration testing, deployment activities, and post-go-live support
• Build strong relationships with clients and act as a trusted advisor throughout the implementation lifecycle
• Support continuous improvement initiatives by identifying opportunities to optimize business processes and maximize value from the Veeva platform

Requirements:

• 8+ years of Business Analyst experience within enterprise software implementations
• 5+ years of hands-on experience working with Veeva CRM in the Life Sciences industry
• Strong understanding of pharmaceutical commercial business processes, including Sales, Medical, and Commercial Operations
• Experience with one or more Veeva CRM modules, including: Core CRM, CLM, Approved Email, MyInsights, Engage, Events Management, Align, Medical CRM
• Experience facilitating workshops, documenting requirements, and working directly with business stakeholders
• Strong knowledge of Agile and traditional project delivery methodologies
• Experience supporting UAT, defect management, and production releases
• Excellent analytical, communication, and problem-solving skills
• Ability to manage multiple priorities while working in a fast-paced consulting environment
• Veeva CRM Administrator Certification
• Experience with Vault CRM migration projects
• Knowledge of Veeva Network, OpenData, Nitro, PromoMats, or Vault Platform
• Experience working with integration platforms such as MuleSoft, Boomi, or Workato
• Familiarity with GxP validation and Computer System Validation (CSV)
• ITIL or managed services experience