Implementation Lead / Technical Product Manager

Care IO is hiring a senior Implementation Lead / Technical Product Manager to own enterprise implementation. The role involves managing the delivery of the platform to enterprise customers, ensuring integration and adoption while building a repeatable implementation capability.

Responsibilities:

• Own enterprise customer programs end to end: integrations, data flows, environments, releases, and delivery tracking
• Run the single intake for every scope request into the program, including everything the Forward Deployed Engineer later surfaces, so nothing gets built off-book
• Translate customer needs into engineering-ready requirements; own sequencing and scope trade-offs; direct engineering priorities
• Spend meaningful time on-site with customers, and lead the implementation and forward-deployed engineers who hold the ground as programs scale
• Write the implementation playbook and cutover runbooks; identify expansion opportunities from inside the account
• Make delivery risk visible early, and escalate with options, not surprises

Requirements:

• Implementation and program leaders with direct ownership experience of a major enterprise account
• Technical product managers effective both on-site with customers and in roadmap and architecture discussions
• Strategic thinkers and systems thinkers: able to hold the company's direction, the architecture, the customer's needs, and the delivery sequence in mind at once
• Professionals with strong documentation discipline; written playbooks and runbooks are core deliverables of this role
• About 10+ years in technical program leadership, implementation leadership, or technical product management
• Healthcare integration experience strongly preferred: HL7, FHIR, or medical imaging
• Experience directing distributed engineering teams