Sr. Change Control Business Analyst (VA ESOM)

Kentro is a company focused on innovation and collaboration, dedicated to supporting their customers' missions. They are seeking a Senior Change Control Business Analyst to manage change requests and ensure compliance with change management processes while supporting the Veterans Affairs ESOM contract.

Responsibilities:

• Facilitate scheduled CAB meetings (Standard, Emergency, Technical), preparing agendas, change schedules, and supporting documentation
• Present and review Change Requests for CAB approval, coordinating with Requestors, Technical Leads, and Business Owners to ensure readiness
• Document and distribute CAB minutes and decisions; maintain the Forward Schedule of Change (FSC) and coordinate ECAB sessions as needed
• Track Change Requests through the ITSM tool from initiation through closure, monitoring compliance with categorization, risk, implementation, and testing requirements
• Ensure Post-Implementation Reviews are completed for significant or failed changes, maintain accurate change records, and escalate unauthorized changes
• Enforce Enterprise Change Control policies and procedures across all submitting teams and business units
• Review Change Requests for completeness, risk, and alignment with the change freeze calendar; report non-compliance trends to the Change Process Owner
• Support development of Change Management SOPs, training materials, and process audits
• Develop and maintain Change Management dashboards and reports using ServiceNow and Performance Analytics
• Generate recurring metrics on change volume, success/failure rates, and schedule adherence; analyze data to identify trends and improvements
• Serve as primary point of contact for Change Control inquiries, coordinating with CMDB, Incident, Problem, and Release Management teams
• Liaise with infrastructure, application, and security teams to assess change impact and support workflow automation

Requirements:

• Bachelor's degree in Computer Science, Engineering, Math, or equivalent, plus 10+ years of relevant experience; an additional 8 years of relevant experience may be substituted for the education requirement
• Demonstrated experience administering an Enterprise Change Management program, including direct experience facilitating CAB meetings
• Proficiency with ServiceNow (Change Management module, Reporting/Performance Analytics, CMDB/Incident/Problem integration) and working knowledge of the Common Service Data Model (CSDM)
• Strong understanding of ITIL Change Management principles across Standard, Normal, and Emergency change types
• Ability to assess risk and urgency, track KPIs, and identify process gaps through data analysis
• Strong facilitation, communication, and organizational skills to lead CAB sessions and manage high volumes of concurrent Change Requests
• Ability to work independently and cross-functionally, with attention to detail and assertiveness in enforcing process compliance
• Required: ITIL 4 Foundation (or ITIL v3 Foundation)
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements
• Experience working within a federal government IT environment
• Familiarity with Agile, DevOps, and CI/CD environments and their intersection with Change Management practices
• ITIL 4 Specialist – Plan, Implement, and Control (covers Change Enablement)
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist – ITSM
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)