Senior Business Systems Analyst

Security Benefit is a leader in the U.S. retirement market, and they are seeking an Experienced Senior Business Systems Analyst. In this role, you will bridge business operations and technology delivery, translating complex requirements into actionable specifications while providing support for business processes and systems.

Responsibilities:

• Partnering with the Senior Product Manager to translate roadmap priorities into sprint-ready requirements, and providing backlog refinement support to maintain delivery momentum
• Eliciting, analyzing, and documenting detailed business and system requirements through structured discovery sessions with teams, stakeholders, and platform partners across all supported platform areas
• Serving as the primary requirements authority for the delivery team — ensuring all work entering development has been fully defined, reviewed, and signed off by appropriate business stakeholders
• Producing clear, complete, and formally approved product requirements documents (PRDs), business requirements documents (BRDs), user stories, epics, and acceptance criteria that engineering and vendor teams can execute against without ambiguity
• Conducting current-state process analysis to identify gaps, inefficiencies, and integration friction points across annuity admin platforms
• Developing future-state process maps, data flow diagrams, and system interaction models that support platform integration design and delivery planning
• Performing data analysis to evaluate platform performance, identify processing anomalies, and surface insights that inform product and operational decisions
• Partnering with the test execution team to contribute to detailed test cases and test scripts that reflect real-world operational scenarios, regulatory edge cases, and integration data flows across multiple platforms
• Supporting UAT coordination by providing requirements context, clarifying acceptance criteria, and assisting with defect triage as needed
• Identifying and documenting dependencies across delivery teams and platform partners, and communicating cascading impacts proactively to the Senior Product Manager and stakeholders
• Supporting regulatory and compliance reviews by ensuring business and system requirements accurately reflect applicable regulatory obligations and operational controls
• Contributing to continuous improvement of requirements practices, documentation standards, and delivery processes across the team

Requirements:

• 10+ years of experience as a Business Systems Analyst or directly relevant analytical role, with demonstrated ability to independently manage complex requirements across multiple workstreams and platform environments
• Bachelor's degree in Business Administration, Management Information Systems, Finance, Insurance, or a related field
• Deep familiarity with annuity and/or retirement product administration — including new business processing, policy servicing, and compliance obligations — sufficient to conduct meaningful discovery independently
• Proven ability to produce formally approved requirements documentation before development begins, with experience managing requirements through change control in regulated environments
• Strong data analysis skills including experience defining and tracking platform performance metrics, conducting root cause analysis, and synthesizing quantitative and qualitative inputs into actionable recommendations
• Experience working directly with third-party platform vendors and managing requirements coordination across organizational boundaries
• Solid understanding of business process modeling, data flow analysis, and system integration concepts
• Familiarity with agile delivery practices and comfort operating within hybrid delivery environments
• Strong written and verbal communication skills with the ability to engage operations leaders, compliance stakeholders, engineering teams, and vendor partners with equal effectiveness
• Direct experience with Zinnia (Zahara, Zinnia Live) or other annuity admin platform environments
• Experience supporting test plan development and UAT coordination in a platform integration context
• Master's degree in a relevant field