Account Manager, Marketing

Digital United is seeking an experienced Account Manager to serve as the primary strategic and day-to-day partner for assigned client accounts. The role focuses on managing client relationships, driving growth initiatives, and ensuring effective communication between client needs and internal teams.

Responsibilities:

• Own assigned client accounts end to end, acting as the primary point of contact
• Build and maintain strong, trusted client relationships through clear communication and strategic guidance
• Lead client meetings, performance reviews, and planning discussions
• Manage expectations, navigate complex or challenging conversations, and ensure long-term health
• Maintain fluency across digital media channels including paid social, programmatic, search, display etc
• Review and analyze campaign performance data to provide meaningful, strategic insights and recommendations
• Partner closely with internal teams to align execution with client goals
• Translate performance data into clear, actionable narratives for clients
• Identify and proactively present organic growth opportunities within existing accounts (e.g., expanded scope, new services, seasonal initiatives)
• Support revenue growth by deepening client engagements and expanding partnerships beyond maintenance
• Coordinate timelines, deliverables, and priorities across internal teams
• Ensure responsiveness, organization, and follow through in a fast-paced agency environment
• Maintain accurate documentation, notes, and account records

Requirements:

• 5–7 years of experience in account management, client services, or digital agency environments
• Proven ability to earn trust, manage expectations, and act as a strategic partner—not just a liaison
• Strong working knowledge of digital advertising channels and performance metrics, with the ability to discuss results strategically with clients
• Demonstrated experience identifying and driving organic growth within existing accounts
• Exceptional verbal and written communication abilities
• Strong organizational and time management skills
• Experience working in a fast-paced agency environment
• Comfort managing multiple accounts and competing priorities