Program Manager - BPCI III

Software Guidance & Assistance, Inc., (SGA), is searching for a Program Manager - BPCI III for a contract assignment with one of our premier SaaS clients in San Jose, CA.

Responsibilities :
Looking for a program manager to help lead programs or projects involving department and cross-functional teams focused on the delivery of new product offerings. In this highly visible role, the program manager will help drive alignment across many cross functional teams in order to meet the key business objectives. The program manager will provide strategic program management by working with a broad set of partner organizations (Product marketing, Campaign Marketing, Engagement Marketing, Product Management, Product Development, Customer Experience, Business Strategy, Pricing, Branding, Product Program & Release Management, Segment Marketing, Go to Market). The candidate will also be responsible in designing and refining a set of standardized and repeatable portfolio management processes to tackle complex and cross-company initiatives and drive execution.

• Partner with senior leaders to build strategic roadmaps, transform it into execution plans and deliver against business objectives.
• Performs project planning to establish an overall project plan, including key milestones, and drives progress to achieve project plan within time and budget constraints. Understand and coordinate sequencing of projects to accomplish progress.
• Understands and assesses critical paths and dependencies for delivering projects and facilitates discussions between project teams, product management and engineering.
• Performs risk management duties by identifying and analyzing risks, developing risk management controls and contingency plans to help increase probability of positive events for the project.
• Aggregates, organizes, and synthesizes program and project information in order to communicate with extended team and management
• Resolve misalignments across requirements, priorities, and schedule.
• Evaluates existing processes and procedures. Makes recommendations and drives process improvement and adoption of best practices (processes, tools, etc) to improve team efficiency and effectiveness.
• Drive release management activities to ensure successful deployment of product updates.

Required Skills:

• Bachelor's degree or equivalent a must
• 6-8+ years of progressive experience in Program Management in software, SaaS and/or related industry
• Strong understanding of various business process improvement methodologies
• Top required skills
  • Strong program and project management skills
  • Ability to handle complex, highly cross-functional projects with highly matrixed environment
  • Ability to work with both non-tech and technical teams - can help translate business requirements into technical requirements
  • Ability to be flexible, adaptable, and think quick on your feet given the fast change in business needs
  • Strong interpersonal skills and how to build good relationships with Product marketing, campaign teams, legal, Business Model Strategy, brand, product managers; engineers and technologists with a variety of personalities and styles.
  • Great business acumen - ability to understand the business Go-to-Market strategy, and help align the rest of the project team members towards the same objectives
  • Tools knowledge include: SharePoint, Jira, Smartsheet, MSFT office
  • Knowledge of software development lifecycle (both waterfall & agile)
• Great written and verbal communication skills, especially with executives as our projects are highly visible/high profile projects that may involve meetings w/ the CEO
• Problem solver - proactive vs. reactive
• Business Acumen and Analysis:
  • Strong ability to understand organizational strategic direction and translate those in to functional and operational change and improvements
  • Research market trends and industry best practices to augment functional operating models
  • Conversant with operational data analysis methodologies, tools and techniques
  • Ability to create strong business cases for projects and work with the leadership team on prioritizations
• Problem solving skills
  • Demonstrated ability to adapt and operate in a rapidly changing business landscape
  • Ability to dissect, collaborate and delegate tasks towards solving complex business problems
  • Focused on rapid value creation through quick wins and long term sustainable value realizations
  • A strong Change Manager with tenacity to follow through till closure
• People Skills:
  • Ability to paint an exciting visual for overall project designs and operating models to influence stakeholders and leadership
  • Strong people skills, with distinctive ability to influence across levels and teams
  • Maturity to deal with ambiguity and agility to switch gears, strategic and tactical, according to organizational needs and dynamics

Preferred Skills:

• MBA or equivalent strongly preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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