Network Operations Center (NOC) Technician I

MUST BE IN A 30 minute commutable range

(CJIS compliance) - Must pass CJIS prior to start

Job Title: NOC (Network Operations Center) Technician

Location: 415 E. Exchange Parkway - Allen, TX 75002

Duration: 12 months, possible FTE opportunity (based on performance & business needs)

Join our dynamic team as a NOC Technician where you will play a crucial role in ensuring the stability and reliability of our network operations.

This is an exciting opportunity for a dedicated professional with a passion for technology and problem-solving.

You will be part of a collaborative environment that values innovation and excellence.

Onsite position

Training: 90 days before independent work

Schedule : Wed, Thurs , Fri, Sat, 7:00 AM 5:30 PM CST

Interview Process:

Round 1: Virtual via Google Meet (Camera ON) 1 hour &

Round 2: On site 1 hour

Must-Have Qualifications

• Strong working knowledge of IP networking & interoperability standards
• 1+ years troubleshooting IP network connectivity
• 1+ years troubleshooting routers, switches, servers, endpoints
• Familiarity with VPN, BGP, MPLS, SIP
• Ability to interpret network diagrams (e.g., Visio)

Nice-to-Have Skills

• Excellent verbal & written communication
• Experience in Call Center or NOC (24/7 operations)

Roles and Responsibilities

• Monitor and maintain computer networks and systems
• Ensure stability of telecommunications infrastructure
• Respond to network alerts and troubleshoot issues
• Perform regular network performance checks
• Coordinate with field technicians and engineers
• Maintain records of outages and quality control
• Execute incident response for remote/cloud operations
• Manage ServiceNow Incident, Change, and Problem Management
• Conduct remote network surveillance and event response
• Triage and resolve incidents within SLA timelines
• Collaborate with SMEs for complex troubleshooting
• Provide customer-facing support via phone, email, and portal
• Communicate with stakeholders during service-impacting events
• Manage vendor tickets effectively

Qualifications & Skills

• Strong knowledge of IP networking and protocols
• Experience with network monitoring tools
• 1+ years troubleshooting IP connectivity and hardware errors
• Proficiency in VPN, BGP, MPLS, SIP
• Ability to interpret network diagrams (e.g., Visio)
• Strong analytical and documentation skills
• Ability to perform under pressure and respond quickly

Preferred Skills:

• Experience in the Network Operations or Telecommunications industry.
• Certifications like Network+, Cisco, CCST or CCNA are a huge plus.
• ITIL Certification.
• Experience with AWS Cloud surveillance.

Work environment: Call Center, NOC, Corporate office

Department Overview: Network operations and technical support for 9-1-1 call handling systems and networks

Key Responsibilities: Network monitoring and response, Technical Support, Outage support

Software Proficiency: ServiceNow preferred