Human Services Representative

Posting number: 26HSPH924RAM026

Department: Human Services and Public Health

Division: Prevention Grants

Job classification: Human Services Representative

Posting type: Open

Categories: Community Services, Human Services

Summary

• Review and confirm rental assistance applications for completeness and accuracy according to state and federal program requirements. 
• Verify resident's income and confirm eligibility; contacting resident or landlord as needed.
• Review application documents and verify months of rental assistance used.
• Verify and update the property owner linked to the application using ledger and lease.
• Contact property owner to verify amount owed/approved.
• Notify resident and landlord through communications tab, indicating the outcome of the application; generate and send Letter of Guarantee to every approved application.
• Attend one-to-one, unit, and program meetings.
• Handle conflict and challenging communication with residents and landlords.
• Work as a team with community partner agencies.

Need to have:

• One of the following:
  • Two or more years of experience providing customer/client service.
  • Completion of a Public Welfare Financial Worker Associate of Arts and Sciences (AAS) degree from an approved school.
  • One year of the required experience and completion of the Human Services Pathway Training Program.
  • 60 or more semester credits in human services or the behavioral sciences such as psychology, sociology, social work, or a related field.
• Daily access to reliable transportation sufficient to travel to the Hennepin County Human Service Center locations. 

• Experience:
  • With MAXIS or other computer system to verify program eligibility.
  • Using a computer to input, retrieve, and modify information, and performing data entry from paper/electronic documents and forms into a computer system.
  • Handling multiple complex and simultaneous tasks while maintaining organizational and time management skills.
  • Assisting customers and team members with tact and discretion.
  • Providing direct client/customer service to a broad range of diverse clients including clients with limited income, those who are elderly or disabled, and/or other client populations in need. 
  • Providing person-centered customer service that requires the use of empathy and trauma-informed skills.
  • Working with Microsoft Office and various other computer systems and programs.
• Ability to:
  • Use critical thinking skills and apply creative problem solving.
  • Conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.
  • Recognize and respect cultural differences and provide culturally appropriate services.
  • Quickly learn and comprehend complex program guidelines and adapt to changing policies and procedures.
  • Work as part of a team to deliver timely services to residents in need.
• Knowledge of community resources and/or Minnesota health care programs.