REHABILITATION TECHNICIAN 2

Posting number: 2026-03320

Department: DETR - REHABILITATION DIVISION

Job classification: REHABILITATION TECHNICIAN 2

Posting type: Open Competitive

Categories: Rehabilitation Services

Summary

The Department of Employment, Training, and Rehabilitation is recruiting for two distinct Rehabilitation Technician 2 positions that will be located in the Las Vegas area. Rehabilitation Technicians are the agency’s paraprofessional staff who, as directed by their Rehabilitation Counselors, conduct group or individual orientations based on the needs of the office; conduct person-centered intake interviews with prospective Vocational Rehabilitation clients; complete application inputting and prescreening; and maintain regular contact with applicants throughout the Vocational Rehabilitation case. The first position will be located in the vocational rehabilitation program for the Bureau of Services to the Blind and Visually Impaired (BSBVI). In this program, the incumbent will independently acquire and process case documentation for applicants who are blind or low vision during intake and eligibility processing. The second position will be responsible for providing services to youth, their guardians, and young adults as they transition into employment. Both positions complete case management duties whereby they coordinate evaluation appointments with state vendors; write case notes; perform labor market research on vocational goals; initiate and accept phone calls on behalf of the Rehabilitation Counselors; and may perform receptionist duties. In addition to the other duties, Rehabilitation Technicians prepare, record, and process authorizations and invoices, referrals, logs, letters and other correspondence for client services. Rehabilitation Technicians maintain client case files in electronic and hard copy format to include the filing and labeling of all electronic correspondence; compile routine reports for program/Counselor performance analysis; and act as an office manager (where applicable). Incumbents will provide quality customer service to internal and external customers and accept special projects that align with the agency’s goals and objectives.

Rehabilitation Technicians provide a broad variety of technical and clerical support to professional rehabilitation counseling staff and spend a preponderance of the time independently coordinating and ensuring the acquisition of required case documentation for disabled applicants during intake and eligibility processing. Incumbents also prepare, record and process authorizations and invoices for client services, and function as the office manager in a rural satellite office or metropolitan outreach office.

Examples of duties

Graduation from high school or equivalent education and three years of administrative or technical support experience which included performing word processing, spreadsheet and database functions; assisting in maintaining and monitoring budgets; conducting interviews to elicit required information; and interpreting rules, regulations, policies and procedures; one year which included experience in a rehabilitation setting; OR one year of experience as a Rehabilitation Technician I in Nevada State service; OR an equivalent combination of education and experience as described above.

Qualifications

Establish, develop and maintain records for designated applicants with disabilities during the intake and eligibility process; present orientation sessions; conduct intake interviews with applicants to elicit information and explain program requirements; initiate and coordinate the collection of required case documentation; assist clients in completing application and release of information forms to permit access to confidential records; coordinate clients’ appointments with service providers; transport clients to interviews and appointments; compose correspondence and generate form letters; maintain a variety of database systems.

Prepare, record and process authorizations and invoices for client services; authorize services within assigned spending authority as needed; research and verify costs for client services and purchases; monitor and maintain caseload budget accounts and individual client accounts; coordinate accounting activities with district and central accounting offices; ensure compliance with internal controls procedures.

Recommend the necessity for additional diagnostic information as appropriate; authorize and schedule diagnostic appointments required to determine eligibility in accordance with established guidelines or as approved; compile data into preliminary diagnostic reports; respond to client questions and provide referrals to appropriate community services; attend and provide input during preliminary rehabilitation team staffing with rehabilitation professionals and medical consultants to review information documented during the intake process and clarify issues which may assist in determining eligibility.

Plan, organize, and coordinate office activities in a satellite or outreach office; establish procedures for office support functions; prepare and submit required personnel and payroll forms; order supplies and maintain inventories; maintain motor pool and agency vehicle records; open and route mail; track and reconcile office expenditures.

Provide ongoing technical support to Rehabilitation Counselors; administer aptitude and interest tests as directed; attend meetings and case consultations on behalf of the Rehabilitation Counselor as assigned; assist clients in using the resource center to research career information; conduct labor market surveys or studies and other placement activities; represent the agency in the community to explain and promote programs; provide training to lower level technicians and support staff.

Perform related duties as assigned.

Under limited supervision, incumbents independently perform the full range of duties described above in support of a Rehabilitation Counselor or Supervisor a preponderance of the time. Case files are reviewed for completeness and accuracy periodically by the Rehabilitation Counselor.  Other work is reviewed for clarification of policies or procedures as needed.

This is the journey level in the series. It is distinguished from the lower-level by a greater variety and complexity of duties; a higher level of independence in dealing with applicants and clients and authorizing expenditures for goods and services; a broader scope of responsibility; and a higher level of judgment and decision making required to monitor and maintain caseload and client budgets, coordinate the intake and eligibility process, and/or function as an office manager in an outreach or rural satellite office.

Supplemental information

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. 

Working knowledge of: interviewing techniques; clerical accounting practices and procedures as applied to monitoring case services and office operating expenses; agency rules of confidentiality in relation to client cases; medical terminology sufficient to identify information pertinent to the eligibility process. 

General knowledge of: functions and programs of various social service agencies within the community. 

Ability to: work independently under limited supervision; communicate effectively to explain complex policies and procedures both verbally and in writing; conduct interviews to elicit required information; exercise judgment in the evaluation and interpretation of rules, regulations, policies and procedures; coordinate communications with other work groups, both within and outside the agency; research information from a variety of department and external sources; speak publicly in formal and informal settings; identify and understand the needs of persons with disabilities; apply rehabilitation policies, procedures and practices to specific situations. 

Skill in: using word processing, database and spreadsheet computer programs

Recruiter Contact Information: Paula Miles - pgmiles@detr.nv.gov