Temporary Customer Service Representative - 16 York (Morning)

Application Deadline: 5 August 2026

Department: Operations - Field(OPS001)

Employment Type: Seasonal - Full Time

Location: I9-87_16 YORK ST

Reporting To: Location Manager

Compensation: $18.97 / hour

Description

Key Responsibilities

• Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders 
• Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards 
• Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy 
• Support customer retention by delivering consistent, high-quality service experiences 
• Assist customers with account setup, maintenance, and web-based platform navigation 
• Process customer transactions, including new account sign-ups, updates, and cancellations 
• Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes 
• Ensure all customer interactions and transactions are properly documented in CRM systems 
• Provide branch, lot, and account maintenance support 
• Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism 
• Complete after-call work and required documentation promptly 
• Monitor and respond within established service level agreements (SLAs) 
• Maintain data integrity through accurate data entry and system updates 
• Communicate and enforce company policies, procedures, and parking regulations 
• Stay current with changes to workflows, policies, and product offerings 
• Utilize available resources such as internal knowledge bases, policies, and training materials 
• Assist team members with troubleshooting and issue resolution 
• Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads 
• Support supply order preparation and submission for parking locations 
• Maintain deliverable calendars to ensure deadlines are met across departments 

Skills, Knowledge and Expertise

• Strong communication skills (verbal and written) with excellent phone etiquette 
• Demonstrated ability to manage multiple priorities in a structured, fast-paced environment 
• High attention to detail with strong data entry accuracy 
• Critical thinking and problem-solving skills with sound judgment 
• Ability to handle customer concerns professionally and effectively resolve conflicts 
• Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.) 
• Self-motivated, adaptable, and team-oriented with a strong work ethic  

• High School Diploma or GED equivalent 
• Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred 
• Must be at least 18 years of age 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law  

• Ability to remain seated for extended periods while working at a computer workstation 
• Frequent use of a computer, keyboard, and telephone for data entry and customer communication 
• Ability to read, analyze, and interpret information on a computer screen 
• Occasional lifting of office supplies or materials up to 10–15 pounds 
• Frequent talking and listening to interact with customers via phone and virtual channels 
• Ability to maintain focus and productivity in a fast-paced, high-volume work environment 

• Fast-paced, high-volume contact center environment  
• Performance-driven with call monitoring and quality assurance standards  

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home 
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family. 

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).