Associate Product Operations Manager

Best Egg is seeking a proactive and detail-oriented Associate Product Operations Manager to support their Product organization in improving operational efficiency and cross-functional alignment. This role involves executing day-to-day tactics to maintain the Product Operating Model and enhancing the overall Product Development Lifecycle.

Responsibilities:

• Support the flow of work from intake through discovery, assessment, planning, and delivery by helping ensure requests are complete, handoffs are clear, and the right information is available at the right time
• Support the intake process by serving as a first line of review for incoming requests
• Help prepare, coordinate, and, where appropriate, facilitate recurring forums such as Weekly Business Reviews, roadmap reviews, stakeholder meetings, and leadership sessions
• Maintain the product management tech stack, including workflow hygiene, documentation practices, and reporting accuracy, and flag opportunities to improve transparency and usability across Product and cross-functional teams
• Support key operating processes including compliance reviews, cross-functional readiness, and other recurring governance needs that help the business interact effectively with Product
• Support the execution of select cross-functional initiatives directed by the Senior Product Operations Manager and Product Managers, helping track alignment on scope, timelines, dependencies, and risks across teams
• Help gather and organize data, reporting, and operational insights to support the Senior Product Operations Manager and Product Leadership in identifying trends and informing process improvements
• Help ensure product operating processes, frameworks, and methodologies remain practical and fit for purpose
• Support open communication and help facilitate alignment between Product, Engineering, Design, Compliance, Operations, Marketing, and other stakeholders, ensuring teams are working effectively toward common goals
• Support onboarding, training, and documentation efforts led by the Senior Product Operations Manager and Product Leadership, helping build repeatable ways of working across the Product Organization

Requirements:

• 2-5 years in product operations, program management, project management, product management, or a similar role, ideally within a technology or product-focused organization
• Bachelor's degree in Business, Computer Science, Engineering, or a related field. Equivalent practical experience is also welcomed
• An understanding of the full product development lifecycle (PDLC), including intake, discovery, assessment, planning, release, and cross-functional readiness processes
• Works iteratively and pragmatically - eager to help improve the way teams work over time without over-engineering or trying to change everything at once
• A logical and analytical mindset, with a developing ability to understand what can be changed, what value change can bring, and comfort using data to support recommendations
• An empathetic attitude to truly understand the problems you are trying to support and solve with your colleagues and stakeholders
• Comfort with ambiguity, resilience to change, and the ability to adapt while working across multiple priorities and teams
• Experience managing task management and workflow tools - e.g. Jira, Linear, Asana, Productboard, or similar platforms
• Ability to help maintain, organize, and refine knowledge bases and documentation structures using the most suitable information architecture and documentation solution at hand - e.g. Confluence, Notion, etc
• Ability to help use product, process, or operational data to support better decision-making and surface relevant insights from available reporting and analytics
• Experience supporting the administration, adoption, and improvement of software tools and workflows in general
• Comfort supporting meetings and presentations with multiple stakeholders, with growing confidence in facilitating and presenting over time
• Comfort working with all levels of the business - from senior leaders to individual contributors - and a willingness to make suggestions and support positive change under the direction of the Senior Product Operations Manager and Product Leadership