Technical Product Operations Manager

LinkIt! is a leader in K-12 data-driven technology solutions and consulting services. The Technical Product Operations Manager will oversee the product lifecycle, ensuring efficient delivery and cross-functional collaboration while managing technical releases and performance metrics.

Responsibilities:

• Roadmap Custodian: Maintain enterprise PMO frameworks to track all strategic initiatives, ensuring that no roadmap milestones fall through the cracks
• Release Orchestration: Manage feature deployments from development to production, ensuring zero surprises for the broader business
• Operational Readiness: Lead internal training and hand-off processes immediately following feature validation, ensuring the Solutions Center (SC) and Account Management (AM) teams are fully equipped to deploy tools and train school districts
• Marketing Sync: Partner with the Marketing team to ensure client-facing guides, release notes, and feature announcements launch in perfect synchronization with engineering production pushes
• Third-Party & Buy vs. Build Evaluation: Assist with evaluating third-party software and conducting make-vs.-buy analyses to ensure strategic alignment
• Implementation Support: Assist with our customer implementation processes
• Requirement Synthesis: Collaborate with non-technical business units to identify operational friction points and convert legacy manual workflows into high-fidelity functional requirements
• AI Pipeline Integration: Serve as the lead project manager for the AI Operations track, ensuring that internal agentic AI tools are architected, validated, and deployed to drive organizational efficiency
• Data-Driven Governance: Define, track, and maintain executive KPI dashboards across all core technical and operational pillars:
• Executive Visibility: Consolidate departmental metrics, project trackers, and strategic milestones to assist the CTO/CIO in building high-impact presentations for the Board of Directors

Requirements:

• 3–5 years of experience in technical project management, product operations, tech consulting, or a fast-paced B2B SaaS environment
• Strong understanding of software development lifecycles, data workflows, and modern web application delivery
• Direct experience with tech stacks interacting with APIs (e.g., Salesforce, Google, OneRoster, PowerSchool) is a plus
• Comfortable working around emerging generative/agentic AI technologies and eager to learn their structural frameworks to better support internal adoption
• A no-nonsense, highly organized executioner who isn't afraid to professionally hold senior leaders accountable to deadlines, ROI tracking, and single decision authority boundaries
• Exceptional ability to distill complex technical architecture into plain English for non-technical stakeholders, marketing teams, and executive board decks
• Must be authorized to work in the U.S. without sponsorship