Customer Events Operations Manager

Trilyon, Inc. is seeking an experienced Operations Manager to build, scale, and manage operational processes for their Product & Engineering teams and the execution of enterprise customer events. The role involves bridging the gap between various teams and ensuring customer insights inform product roadmap planning.

Responsibilities:

• Manage end-to-end execution for both virtual customer forums and annual in-person executive events (day-long roadmap deep dives with top accounts). Handle logistics including invitations, registrations, attendee tracking, pre/post-event surveys, and real-time host support (travel not required)
• Build and maintain scalable workflows between Product, Engineering, and Account teams. Track top-account feature requests and ensure critical enterprise feedback is structured, prioritized, and incorporated into roadmap planning
• Proactively identify risks, clear operational blockers, track dependencies, and keep cross-functional teams aligned on critical milestones across multiple time zones
• Design, document, and rollout repeatable processes and workflows across the organization to improve collaboration between internal R&D teams and customer-facing teams

Requirements:

• 5+ years of technical program management, project management, or operational experience within software or technology organizations
• Bachelor's degree in a technical field (or equivalent practical experience)
• Proven track record of defining workflows, tracking cross-functional dependencies, identifying risks, and cascading processes across organizations
• Familiarity with Jira (or equivalent workflow tools) and working knowledge of a programming/data language (SQL and/or Python preferred)
• Hands-on experience using AI tools and AI-assisted development ('vibe coding') to automate internal processes and boost day-to-day operational efficiency
• Strong stakeholder management skills with a proactive approach to anticipating issues and removing blockers
• Experience collaborating across multiple time zones within local working hours
• Master's or advanced degree in a technical or business discipline
• Strong understanding of the B2B SaaS software development lifecycle and cloud-native infrastructure
• Prior experience managing enterprise customer programs, Product Advisory Boards (PABs), or customer solutioning or onboarding