Project Manager

DirectDefense is seeking a Project Manager to join our growing Project Management Office (PMO), where you'll partner across the organization to deliver complex cybersecurity projects from initiation through completion. The Project Manager is responsible for coordinating and managing a portfolio of client-facing managed security engagements and operational initiatives.

Responsibilities:

• Manage a portfolio of concurrent customer engagements, including onboarding, service transitions, operational initiatives, and security improvement projects
• Serve as the primary coordination point for assigned customers, ensuring clear communication, timely execution, and consistent customer experience
• Maintain alignment between customer expectations, contractual commitments, and operational delivery
• Develop and maintain project plans, implementation schedules, and operational milestones for customer engagements
• Coordinate activities across the Security Operations Center (SOC), Managed Security Services, Engineering, Business Operations, and other internal teams
• Monitor Salesforce closed-won notifications and opportunity reporting to identify new MSSP, MDR, and IR engagements; validate required opportunity details and follow up with Sales/AEs when information is incomplete
• Create, maintain, and close MSSP/IR projects in Mission Control, including project setup, action item updates, hour entry/reconciliation, project status updates, and validation that closed-won opportunities have corresponding projects
• Monitor progress against milestones, identify dependencies, and proactively resolve scheduling or resource conflicts
• Ensure customer onboarding, service implementations, and operational initiatives to transition smoothly into ongoing managed services
• Identify delivery risks, operational dependencies, resource constraints, and customer-impacting issues early
• Monitor IR retainer usage and remaining hours, reconcile real-time operational tracking with Mission Control time entry, and proactively flag low-balance or additional-hour needs to MSSP leadership
• Coordinate successful completion of customer implementations and transitions into steady-state managed services
• Identify opportunities to improve delivery processes, customer experience, and operational efficiency
• Partner closely with SOC leadership, Security Engineers, Sales, Professional Services, and Business Operations to deliver exceptional customer outcomes
• Support internal planning, resource coordination, and prioritization across multiple concurrent customer initiatives
• Lead kickoff meetings, implementation planning sessions, status meetings, and milestone reviews
• Provide regular updates on project status, risks, timelines, and key deliverables
• Follow, maintain, and contribute to MSSP SOPs, communication templates, onboarding documentation, and SharePoint resources to support repeatable execution and knowledge continuity

Requirements:

• Bachelor's degree or equivalent work experience: 4–8 years of project management experience in professional services, consulting, or client delivery environments
• Experience managing multiple concurrent client engagements in a professional services environment, often with overlapping timelines
• Strong organizational and prioritization skills in fast-paced environments
• Excellent communication skills and a professional, customer-facing approach
• Ability to coordinate work across technical and non-technical teams
• Experience in cybersecurity, IT services, consulting, or SaaS environments
• Experience working with PSA or project management platforms such as Salesforce-based tools, Mission Control, Certinia, or similar systems
• Experience supporting delivery of consulting or professional services engagements in client-facing environments
• Understanding of technical or security-related project environments
• Project Management certification (PMP, CAPM, or equivalent)
• Lead kickoff meetings, implementation planning sessions, status meetings, and milestone reviews
• Provide regular updates on project status, risks, timelines, and key deliverables