Customer Service Representative

Deluxe Financial Services LLC is a recognized top employer that invests in its employees. The Customer Service Representative role involves handling inbound customer service calls and ensuring exceptional customer experiences by addressing inquiries and resolving issues.

Responsibilities:

• Handle inbound customer service calls
• Provide timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction
• Identify the customer's needs, suggest products and services
• Maintain and modify customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders
• Resolve product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience

Requirements:

• Basic knowledge of computers
• Must be 18 years of age or older
• HS/GED and 1 year of Customer service