Associate Customer Service Representative

United Concordia Dental is a company that provides customer service solutions in the healthcare sector. The Associate Customer Service Representative will handle customer inquiries and complaints, ensuring timely and accurate responses while maintaining service and quality standards.

Responsibilities:

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
• Meet all production, quality, and adherence standards. Attends all required training classes
• Elevate issues to next level of supervision, as appropriate
• Maintain accurate records, including timekeeping records
• Other duties as assigned or requested

Requirements:

• High School Diploma or GED
• 6 months of Customer Service in a customer facing role
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
• Ability to take direction and to navigate through multiple systems simultaneously
• Ability to maintain composure under stressful and fast-paced conditions
• Strong written and verbal communication skills
• Ability to communicate complex information in a simple, customer facing way
• Customer Service in a call-center environment
• Customer Service in a Healthcare related call-center environment strongly preferred