Inbound Customer Service Representative

Afni, Inc. is a global customer service provider. The Remote Customer Service Representative responds to inbound customer inquiries, processes orders, updates accounts, troubleshoots issues, resolves concerns, and identifies sales opportunities while delivering empathetic and efficient service.

Responsibilities:

• Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs
• Process orders, update customer accounts, and ensure accurate records in internal systems
• Multitask effectively between handling customer inquiries and navigating multiple systems
• Strong attention to detail

Requirements:

• • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
• • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
• • Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time
• • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States
• You must live in one of these states:
• • Alabama
• • Georgia
• • North Carolina
• • South Carolina
• • Texas
• • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• • 25Mbps Download/10Mbps Upload
• • Ping Rate – Less than 100 ms
• • A private workspace with desk/chair, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• • Ability to be on webcam during working hours