Customer Service Representative - Missouri

First Bank is a financial institution seeking a Customer Service Center Representative to provide an excellent client experience. The role involves serving as the first point of contact for client inquiries, analyzing requests, and collaborating with team members to meet performance goals.

Responsibilities:

• Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions
• Contributing to the accomplishment of individual, team and First Bank performance goals
• Learn internal systems, processes and master quality service standards
• Make connections with First Bank team members with whom you will be interacting most frequently

Requirements:

• High school diploma or general education degree (GED) required
• A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required
• Previous contact call center experience